Fields shown in square brackets are placeholders awaiting the final company
details, notice periods and retention windows. They will be completed before
this page goes live.
Section 01Who we are
These Terms of Service (“Terms”) govern your access to and use of the website and
web application operated under the brand “Seocorehub” (the “Service”) and your
purchase of tracking periods for it. The Service is operated by [COMPANY LEGAL
NAME], registered at [REGISTERED ADDRESS], company number [COMPANY NUMBER], VAT
number [VAT NUMBER] (“we”, “us”, “our”).
By creating an account or buying a tracking period, you agree to these Terms. If
you are agreeing on behalf of a company or client, you confirm you are authorised
to bind that organisation, and “you” means that organisation. If you do not agree,
please do not use the Service.
Section 02What the Service does
Seocorehub is a rank-tracking tool. You create projects, add the domains or pages
you care about, and add keywords. We periodically query search engines and record
the position at which your page appears for each keyword, store that position over
time, and present it as charts, tables, alerts and reports. The same measurements
are used to report on the competitors you nominate.
Positions are collected for Google and Bing, on desktop and on mobile, at country
level and at city level, according to the settings you choose per project or per
keyword.
The Service observes and reports. It does not perform any optimisation, outreach
or other work on your website, and it does not interact with search engines on
your behalf other than to take these measurements.
The Service is sold as one-off tracking periods. It is not a subscription: nothing
renews automatically, and nothing is charged to you unless you buy a pack.
Section 03Accounts and security
You need an account to use the Service. You must give accurate registration
details and keep them up to date. You are responsible for everything that happens
under your account, including actions by team members, clients or contractors you
invite, and for keeping your password and any API keys confidential.
Accounts are for the purchasing person or organisation. You may invite as many
users as your plan allows, but you may not share a single set of credentials with
people outside your organisation or resell access as if it were your own product,
except through the white-label reporting features of the Agency plan.
Tell us at [CONTACT EMAIL] without undue delay if you believe your account or an
API key has been compromised. We may suspend an account immediately where we
reasonably believe it is being used without authorisation or in a way that
endangers the Service or other customers.
Section 04Tracking periods, packs and prices
The Service is sold as one-off tracking periods. You buy a pack, daily checking
runs for the number of days stated in that pack, and it then stops. There is no
subscription, nothing renews automatically, and we do not keep your card on file
to charge you later. Prices are in euros (EUR):
| Pack |
Price |
Tracking period |
Keywords |
Projects |
Included |
| Start | €9 | 90 days | 100 | 1 | — |
| Pro | €17.50 | 90 days | 500 | 5 | — |
| Agency | €53 | 90 days | 2 500 | 25 | White-label reports, API access |
Prices are shown excluding VAT unless stated otherwise at checkout. VAT or
equivalent taxes are added where required by the rules applying to your country
and your VAT status; valid EU VAT numbers may be reverse-charged. Payment is
processed by third-party payment providers; we do not store your full card
details.
You may buy a further pack at any time, including while a period is still running.
Days from the new pack are added to the end of the current period, and the higher
limits of the new pack apply from the moment it is paid for.
We may change our prices at any time. A change never affects a pack you have
already bought.
Section 05Payment, invoices and when a period starts and ends
Packs are paid in full in advance. An invoice is issued for every order and is
available for download from your account.
A period starts when payment is confirmed, and runs in calendar days from that
moment. It is not paused by inactivity: if you add no keywords for a fortnight,
those days still pass. We will remind you by email at least [EXPIRY NOTICE PERIOD]
before a period ends.
When a period ends, checking stops and the account becomes read-only. You keep
access to the history collected during the period, and can export it, for
[POST-PERIOD ACCESS PERIOD]; after that, section 8 governs retention and deletion.
Buying a new pack resumes checking on the same projects, but nothing is backfilled
for the gap: no checks were run, so no data exists for those days.
Section 06Refunds and the right of withdrawal
There is nothing to cancel: a period simply ends on its last day, and no further
payment is ever taken. You may close your account at any time from your settings;
closing it does not by itself refund the remainder of a paid period.
If you are a consumer in the EU or the UK, you have a statutory right to withdraw
from a distance contract within [WITHDRAWAL PERIOD, DEFAULT 14 DAYS]. By asking us
to start checking immediately you accept that this right ends once we have fully
performed, and that you owe a proportionate amount for what has been supplied up
to the point you withdraw.
Our own policy, which goes beyond the statutory minimum:
-
a pack under which no check has yet run is refunded in full on request to
[CONTACT EMAIL];
-
where the Service was materially unavailable for a prolonged period through our
fault, we refund the affected days pro rata.
Otherwise the unused part of a period is not refunded as a matter of course: the
period is what you bought. Nothing in this section limits mandatory
consumer-protection rights in your country of residence, and refunds are returned
to the payment method used for the original order within [REFUND PROCESSING
PERIOD].
Section 07Fair use, quotas and API rate limits
Each pack includes a stated number of tracked keywords and projects. A tracked
keyword is one keyword, on one search engine, for one device type and one
location: the same word tracked on Google desktop and Google mobile counts twice.
The application shows your current usage against your pack, and the days left in
your period.
Keywords are checked once a day on our standard schedule for as long as your
period runs. On-demand re-checks, historical backfills and similar operations may
be subject to separate daily allowances shown in the application.
API access is included with the Agency pack and is subject to the rate limits
published in our API documentation, currently [API RATE LIMIT]. We may change
those limits with reasonable notice where necessary to protect the Service. You
may not circumvent limits by opening multiple accounts, and you may not resell raw
API output as a competing rank-tracking product.
We may throttle, suspend or ask you to buy a larger pack if your use materially
exceeds your pack’s limits or places a disproportionate load on the Service. Where
practicable we will contact you before taking such a step.
Section 08Your data and confidentiality
What is yours. Your projects, domains, keywords, competitor
lists, tags, notes, uploaded logos and report templates, and the position
histories collected for you, are your data. We claim no ownership of them.
What we process. To run the Service we process account and
billing details (name, business name, email, address, VAT number, payment
metadata), the configuration data listed above, and technical usage data such as
log-ins, IP addresses, API calls and error logs. For customers in the EU this
processing is governed by the GDPR: we act as controller for account, billing and
usage data, and as processor for the project data you enter, on the instructions
recorded in these Terms and, where you require one, a separate data processing
agreement available at [DPA URL].
Our privacy notice at [PRIVACY POLICY URL] describes the legal bases, recipients
and your rights in full, including the right to object, to lodge a complaint with
a supervisory authority, and to contact our data protection contact at [DPO
CONTACT]. A current list of sub-processors — hosting, payment, email and
search-data infrastructure — is at [SUBPROCESSOR LIST URL]. Where a sub-processor
is outside the EEA, transfers are covered by an adequacy decision or by standard
contractual clauses.
Confidentiality. The keywords, competitor sets and domains you
track reveal your commercial strategy. We treat them as confidential, use them
only to provide and improve the Service, and do not sell them or disclose them to
third parties except to sub-processors bound by equivalent obligations, or where
required by law. We may use aggregated, de-identified statistics that cannot be
linked to you or your clients.
Export. During a paid period, and for the read-only window after
it ends described in section 5, you can export your position history and reports
in the formats offered in the application, currently CSV and PDF. We will not
withhold your data to induce payment.
Retention and deletion. After a period ends, or after you close
the account, we keep your project data for [DATA RETENTION PERIOD] so you can buy
a new pack and continue, or export it, and then delete it or irreversibly
anonymise it. You may ask us to delete it sooner by writing to [CONTACT EMAIL],
and we will do so within [DELETION SLA] unless we must keep something to comply
with a legal obligation. Invoices and other records we are required to retain for
accounting and tax purposes are kept for the period required by law, currently
[ACCOUNTING RETENTION PERIOD]. Backups are overwritten on our normal cycle of
[BACKUP CYCLE].
Section 09Accuracy of ranking data
A position in the Service is a measurement, not a fact about the internet. You
should read it as “on this date, from this location, on this device, using this
search engine, our checker saw this page in this position for this query”.
Search results are personalised and localised. They differ by the searcher’s
location down to city and sometimes narrower, by device, by language and interface
settings, by whether the searcher is signed in, by their search history, and by
ongoing experiments the search engine runs on part of its traffic. They also
change continuously: two checks minutes apart can legitimately return different
results.
Our measurements are therefore samples. We query from the location and device you
configured, at the times our schedule reaches your keyword, in a neutral,
non-personalised context. Your own browser is a different sample, taken from a
different place at a different moment with your own history attached, so the two
will not always agree. A difference between what you see and what we report is not
by itself an error.
Search engine result pages also change shape. Features such as AI overviews,
featured snippets, local packs, image and video blocks, shopping units, “people
also ask” and infinite or lazy-loaded results appear, disappear and move. How such
an element is counted affects the number attached to an organic result, and search
engines do not publish these layouts or announce changes to them. We document our
current counting rules at [RANKING METHODOLOGY URL] and will publish material
changes to them, but a change in methodology or in a SERP layout can shift a
reported position without your page having moved.
Coverage may also be incomplete. A check may fail, be delayed, or be blocked by
the search engine; a location may be temporarily unavailable; gaps may appear in a
history. We aim to retry and to mark data that is missing rather than interpolate
it silently, but we do not warrant that every scheduled check will be performed or
that any dataset is complete. Verify anything you rely on for a decision with a
material financial or contractual consequence, and treat Seocorehub data as
directional evidence rather than as an audited record.
Section 10No guarantee of rankings or business results
Search engines rank pages using systems we neither own nor influence, and change
those systems without notice. Seocorehub measures and reports those systems’
output; it does not act on them. Nothing you do inside the Service — adding a
keyword, changing a location, running a report — has any effect whatsoever on
where your pages rank.
Accordingly, we do not guarantee — and no statement in the application, in our
documentation, in our marketing, or made by our staff should be read as
guaranteeing — any particular ranking, position change, visibility score, traffic
level, conversion, revenue, indexing outcome, or that a search engine will
continue to rank or display any given page.
Positions can fall for reasons entirely outside our and your control: core
algorithm updates, spam and quality actions, changes to how results are laid out,
competitor activity, seasonality, or a search engine withdrawing a feature or a
market. Historical trends shown in the Service describe what happened; they do not
predict what will happen.
Case studies, benchmarks, screenshots and testimonials describe individual
outcomes and are not a promise of your results. Any recommendation, alert,
opportunity score or suggested action in the Service is generated automatically
from measured data and is informational only; it is not professional SEO,
marketing, legal or financial advice, and decisions you take on the basis of it
are yours.
Section 11Acceptable use
You agree not to:
-
break any law, infringe third-party rights, or use the Service to track, profile
or harass a private individual;
-
track domains or keywords for content we exclude, currently [RESTRICTED NICHES];
-
attempt to access another customer’s account or data, probe or interfere with
the Service’s security, or overload its infrastructure;
-
scrape, mirror or systematically extract the application beyond the export and
API features provided, or use the Service to build or train a competing
rank-tracking product;
-
misrepresent the source of white-label reports in a way that is deceptive rather
than simply unbranded, or present measured data as guaranteed outcomes to your
own clients.
We may suspend or terminate an account for a material or repeated breach. Where
the breach is capable of being cured and does not endanger the Service or other
customers, we will describe the problem and give you a reasonable chance to fix it
first.
Section 12Availability, maintenance and support
We aim to keep the Service available [AVAILABILITY TARGET], measured monthly and
excluding scheduled maintenance and events outside our reasonable control. This
target is an operational commitment; unless we have signed a separate service
level agreement with you, it does not carry service credits, and your remedy for
prolonged unavailability is the pro-rata refund of affected days described in
section 6.
We perform routine maintenance in low-traffic windows and announce anything
expected to cause an interruption at [STATUS PAGE URL] at least [MAINTENANCE
NOTICE] in advance. Urgent security work may be done without notice.
The availability of the Service is distinct from the availability of the search
engines we measure. A search engine outage, block or change may interrupt data
collection while the application itself is running normally.
Support is provided by email at [SUPPORT EMAIL] during [SUPPORT HOURS], in
[SUPPORT LANGUAGES]. We aim to respond within [SUPPORT RESPONSE TIME]. Agency pack
customers additionally receive [AGENCY SUPPORT TERMS]. Support covers use of the
Service; it is not an SEO consulting service.
Section 13Intellectual property
The Service, including its software, interface, design, documentation, methodology
and the “Seocorehub” name and logo, belongs to us or our licensors. Your purchase
grants you a limited, non-exclusive, non-transferable, revocable right to use the
Service for your own business or for clients you serve, for as long as a period
you have paid for is running, and nothing more. You may not copy, modify,
decompile or create derivative works from the Service except where mandatory law
allows it.
Your data stays yours (section 8). You grant us the right to host, process,
transmit and display it as needed to provide the Service, and to keep backups.
Reports you generate, including white-label reports carrying your own or your
client’s branding under the Agency pack, may be used and distributed freely for
your business purposes. Marks and materials you upload for white-labelling stay
yours, and you confirm you have the right to use them.
If you send us feedback or suggestions, we may use them without obligation or
payment to you.
Section 14Disclaimer of warranties
The Service is provided “as is” and “as available”. To the maximum extent
permitted by law, we disclaim all warranties, express or implied, including
merchantability, fitness for a particular purpose, non-infringement, and any
warranty that the Service will be uninterrupted, error-free, or that ranking data
will be complete, timely, or identical to what you or anyone else observes in a
browser. Nothing in the Service constitutes professional advice.
Nothing in this section affects the statutory guarantees a consumer has under
mandatory law in their country of residence.
Section 15Limitation of liability
To the maximum extent permitted by law, our total aggregate liability arising out
of or relating to the Service is limited to the total amount you paid us for packs
in the 12 months preceding the event giving rise to the claim.
We are not liable for indirect, incidental, special or consequential damages, or
for lost profits, revenue, goodwill, rankings, traffic, client relationships or
data, or for decisions taken on the basis of ranking data, including where that
data was inaccurate, delayed, incomplete or missing.
Nothing in these Terms excludes or limits liability that cannot be excluded or
limited by law, including liability for death or personal injury caused by
negligence, for intent or gross negligence, or under mandatory consumer protection
law.
Section 16Changes to the Service and to these Terms
We develop the Service continuously and may add, change or remove features. We
will not materially reduce the core functionality of your pack during a period you
have paid for without offering you a pro-rata refund of the remainder. Data
sources, checking schedules and methodology may change as described in section 9.
We may amend these Terms. We will publish the updated version with a new “Last
updated” date and, where the change is material or disadvantageous to you, give
you at least [TERMS NOTICE PERIOD] notice by email before it takes effect. The
Terms that apply to a pack are those in force when you bought it; continuing to
use the Service after a new version takes effect means you accept it for packs
bought from then on. If you do not accept a material change, you may stop using
the Service and ask us to refund the unused part of your current period under
section 6.
Section 17Governing law and disputes
These Terms are governed by the laws of [JURISDICTION], without prejudice to the
mandatory consumer-protection rules of your country of residence. Disputes will be
submitted to the competent courts of [JURISDICTION], unless mandatory law provides
otherwise.
Please contact us first at [CONTACT EMAIL]: most issues are resolved quickly
without formality. EU consumers may also use the European Commission’s Online
Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are [ADR
PARTICIPATION STATEMENT] to participate in proceedings before a consumer
arbitration board.
Section 18Contact
[COMPANY LEGAL NAME], [REGISTERED ADDRESS], company number [COMPANY NUMBER].
Questions about these Terms, your order or your data: [CONTACT EMAIL]. Support:
[SUPPORT EMAIL], [SUPPORT HOURS].